Terms & Conditions
REFUND POLICY
We do not provide refunds!
Deposits are non-refundable as materials are purchased with this payment. Sales are final. If you cancel and materials have been purchased you have up to a year to use the given credit. Alterations can be made up to 3 days of receiving. No returns or exchanges.
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FAQ & Return Policy
1. How do I book a consultation?
Click the "CUSTOMS" link and simply book your spot.
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2. How long does it take?
Production can take anywhere between 2-6 weeks depending on the order, prom and bridal can take up to 10 weeks.
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3. Do you do in-person fittings?
Yes, we do, we are located in Tallahassee, FL, and recommend you travel for fittings.
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4. What if I don't like the material?
You are more than welcome to pay an additional fee to change materials. During the consultation, materials are discussed and reviewed to confirm your vision.
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5. Shipping policy?
We ship worldwide through FedEx. Shipping can be Express (1-2 days) or Ground (3-5 days)
Tracking information is sent once balance is paid.
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